Frequently Asked Questions
Don't see an answer to your question below? Contact us at aims@aiin.com
How do I add or remove an employee, and what's the deadline?
Submit the change through our enrollment portal within 30 days of the hire or termination date. Changes received after 30 days may require a qualifying event, or you have to wait until open enrollment.
How do I add or remove an employee, and what's the deadline?
When will my employee get their insurance card?
Medical cards come from Moda (Alaska/Oregon) or Regence/Asuris (Washington) directly — usually within 7–10 days of enrollment processing. Delta Dental and VSP cards are separate and come from those carriers. In the meantime, most providers can look up coverage with just the employee's name and date of birth.
When will my employee get their insurance card?
Why hasn't my employee's claim been paid?
Why hasn't my employee's claim been paid?
We can look that up on your behalf. Medical claims are processed by Moda or Regence/Asuris depending on your state. Dental goes through Delta Dental and vision through VSP. Give us the employee name and date of service and we'll track it down.
Why does my bill look wrong this month?
Why does my bill look wrong this month?
Bills reflect any adds, terms, or changes during the month and can shift mid-cycle. We can walk through the invoice line by line — reach out to your TPA account contact and we'll reconcile it with you.
Is this doctor visit / prescription / procedure covered?
That depends on your specific plan within the AllTech or AIT trust. We can pull up your benefits summary, or your employee can call the member services number on their insurance card — Moda, Regence, or Asuris each have dedicated lines for coverage questions.
Is this doctor visit / prescription / procedure covered?
How does my employee find a doctor that takes this insurance?
Oregon/Alaska employees → search Moda's provider directory at moda-health.com
Washington employees → search Regence or Asuris at regence.com or asuris.com
Dental → deltadental.com
Vision → vsp.com
How does my employee find a doctor that takes this insurance?
How long before a new employee can use their benefits?
How long before a new employee can use their benefits?
That depends on the waiting period your group selected within the trust — typically the first of the month following 30 or 60 days of employment. Check your plan documents or contact us and we can confirm your specific group's rules.
What happens to an employee's coverage when they leave?
Coverage ends based on your group's termination rules — usually end of the month of termination. The employee may be eligible for COBRA continuation. We can send the required COBRA notice once you report the termination.
What happens to an employee's coverage when they leave?
My employee got denied — how do we appeal?
Start with the carrier who processed the claim — Moda, Regence/Asuris, Delta Dental, or VSP, depending on the benefit. We can help you understand the denial reason and walk you through the appeal process or escalate on your behalf if needed.
My employee got denied — how do we appeal?
What do I handle vs. what does the TPA handle?
What do I handle vs. what does the TPA handle?
You handle reporting employee changes (hires, terms, life events) and paying your monthly invoice. We handle enrollment processing, billing, and carrier coordination. Moda, Regence/Asuris, Delta Dental, and VSP handle claims and clinical decisions directly. Think of us as your main point of contact for anything benefits-related — if we can't answer it, we'll get you to the right person.